Dear BPI Credit Cards,
I applied for a credit card last December because I was interested to avail of your miles program. I got a letter that I was approved by January and to expect the card in 10 days. Two months later the card was nowhere to be found, so I called your trunk line. By the way: please change the way you want to verify the sh*t out of us just to get us riled up and angry when you we get to the actual person on the line. This is your same process for Globe. And you wonder why all your calls are angry?? Your verification process is long, dumb and full of crap!
So back to the f-upped story. When I was talking to your card person I specifically said I was going to be based in another city (not my preferred billing address) starting Jan. He acknowledge but didn't say it was going to be a problem. So imagine how pissed I was to get a reason from the agent that my card was undelivered because "I didn't live in my house". Duh!!!
So I call you again. Now your agent and I agree that I will get it from a branch when I visit my home city on a certain date. I repeated everything and he said it was going to be okay. He had noted when I was coming and I should not worry about the card not being there on that that. When that date comes the card's not in the bank!!! Feeling like you all made a clown out of me already, I called you to cancel the useless piece of crap so I would never have to deal with you non-performing jerks again.
Two weeks later you deliver the card to my house (preferred billing address, where you said you couldn't deliver because I did not live there)-- via LBC.
When I call your agent to confirm why this card was delivered, she asks me if I have a "Gold Mastercard" as a verification question. That made me snap so bad because what did that have to do with my inquiry on why was a card delivered to me when I cancelled it???? I'm talking to a bunch of regressed robots!!!
After my outburst, she says this card has been cancelled so please perforate.
Again, the point is why are you able to LBC it after I cancelled it close to a month ago, when you said you couldn't do it before?????????? To mock me???? To piss me off??? Mission accomplished!
So perforate we shall. I will never ever deal with your card people again. And while I still have a bank account under BPI for reasons I cannot immediately terminate, rest assured that I will not apply for a card ever again.
Get your act together BPI!!!!!